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Travel Route – Johannesburg to Amsterdam
Shipment date – 3 September 2019

Hi Marinda!

Thanks for checking in! Mercy is home and adjusting to the Netherlands well. It was a stressful experience as you can imagine, but your assistance helped greatly and JP was fantastic – on time and helpful.

The only bit of feedback is that the KLM services desk seemed a bit confused that a dog would come through cargo? When I arrived in the baggage area, two dogs came out of the oversized baggage area so I thought maybe that’s what you meant by “cargo” so I stayed there waiting for a bit, then went to the services desk and showed them the waybill. The lady seemed confused and called cargo, but obviously her confusion made me a little worried. Nothing wrong with your instructions – just know that KLM themselves are not always clued up on their own services! Also, we could only fetch Mercy about 3 hours after the plane arrived.

Attached are some pics of me picking her up, and her in her new home.

Thanks for the help Marinda and JP, we’ll definitely recommend you guys!