Privacy Policy for Global Paws
Effective Date: 05.12.2024

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Global Paws is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard the information you provide when using our website and services, including pet transportation and the online pet shop.

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By using our website or services, you agree to the terms of this Privacy Policy.

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1. Information We Collect

We may collect the following personal information from you:

1.1 When you use our services:

• Full name

• Contact details (email address, phone number)

• Physical address (for pickups, deliveries, or billing)

• Pet information (name, breed, age, health certificates, and travel history)

• Passport or ID number (for pet import/export compliance)

• Payment details (credit/debit card, EFT details, etc.)

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1.2 When you visit our website:

• IP address

• Browser and device information

• Cookies and tracking data (to improve website functionality)

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1.3 When you contact us:

Details shared through email, phone calls, or inquiry forms.

2. How We Use Your Information

We use the information we collect to:

• Provide and improve our pet transport and online shop services.

• Process bookings, payments, and pet transportation documents.

• Communicate with you about your order or pet transport arrangements.

• Comply with legal and regulatory requirements for pet import/export.

• Enhance website functionality and user experience.

• Send you marketing communications if you have opted in.

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3. Sharing Your Information

We do not sell or rent your personal information. However, we may share your information with:

• Service providers (e.g., airlines, customs officials, pet transport agents, and couriers) to facilitate pet transport.

• Third-party payment processors to securely process your payments.

• Legal authorities when required by law (e.g., compliance with customs and import/export regulations).

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4. Data Security

We take reasonable precautions to protect your information. This includes:

• Securely storing data in encrypted formats.

• Limiting access to your personal data to authorized staff only.

• Using SSL encryption for secure online transactions.

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However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

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5. Your Rights

Under the Protection of Personal Information Act (POPIA), you have the right to:

• Access, correct, or delete your personal information.

• Withdraw consent for processing your data.

• Object to the processing of your data for direct marketing purposes.

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To exercise these rights, please contact us using the details below.

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6. Cookies and Tracking

We use cookies to collect non-personal data to improve website performance and user experience. You can manage cookie preferences in your browser settings. Disabling cookies may affect website functionality.

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7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. Please review their privacy policies before providing any personal information.

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8. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the "Effective Date" will be updated. Please check this page regularly for updates.

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9. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

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